It’s always about the Client first

I just read a great article (link and words below) by a brilliant friend, Dr. Mike Reinold, about some of the life changing lessons he learned while having the honor to work under perhaps the most famous orthopedic surgeon alive, Dr. James Andrews. If you don’t know who Dr. Andrews is, he serves as Medical Director and Orthopaedic Surgeon for Auburn University and is the Senior Orthopaedic Consultant at the University of Alabama. Doctor Andrews serves on the Medical and Safety Advisory Committee of USA Baseball and on the Board of Little League Baseball, Inc.

In the professional sports arena, Dr. Andrews is Senior Consultant for the Washington Redskins and Orthopaedic Medical Director for the Tampa Bay Rays. Doctor Andrews is also the Medical Director of the LPGA.

Dr. Kevin Wilk, Dr. Mike Reinold, Dr. Rafael Escamilla, Dr. Kyle Yamashiro and Dr. James Andrews in New Orleans this year speaking about Neuromuscular Training to decrease injury risk.

He has also dedicated much time and energy to preventing sports injuries in youth, as well with ongoing research and studies through his involvement with the American Sports Medicine Institute (ASMI). His open mind and passion for helping athletes return to form reminds me of a quote I heard one of our own fine DCs, Dr. Doug Andersen, state at a lecture:

“I really don’t care what the truth is…I just want to know it!”

Standing Tall for Truth!..and read on below from Mike’s article…

One of the most influential people in my career has no doubt been Dr. James Andrews.

Many know Dr. Andrews as one of the most prolific and acclaimed orthopedic surgeons of our generation. Heck, he’s been named the Most Influential Man in Sports, which is pretty impressive for someone on the medical side of sports.

But I’m pretty fortunate to know Dr. Andrews as a friend and mentor, someone who has shaped my clinical skills, my work ethic, and my entire career.

I spent nearly 10 years working directly with Dr. Andrews, first as a research assistant at ASMI, then as a clinical student and a Sports Therapy Fellow, and finally as a member of his sports medicine team in Birmingham. I’m also fortunate to continue to conduct research, speak at conferences, and collaborate on patient care with Dr. Andrews.

I’ve learned countless lessons from Dr. Andrews. I spent the day with him recently at the Combined Sections Meeting where we both spoke together in an education session, and later that evening Dr. Andrews was honored with the Sports Section’s most prestigious award.

4 Great Quotes from Dr. James Andrews

During his presentation in our educational session, he showed one slide towards the end with four amazing quotes that I just had to share:

  • If you are still talking about what you did yesterday, you are not really doing much today.
  • I don’t ever want to be the maker of the big statement, it may come back to haunt you.
  • In medicine, there’s no such thing as always and never.
  • I’m still listening and learning.

Dr. James Andrews’ 9 Keys to Working with Clients

Later that evening, Kevin Wilk had the honor of introducing Dr. Andrews during the awards ceremony. As part of Kevin’s presentation, he shared Dr. Andrews’ Client Philosophy.

These 9 keys to client care are something Dr. Andrews has followed his entire career. To this day, he continues to carry these with him on a little card in his wallet.

  1. Listen to the Client
  2. One Must Always be Able to “Read the Client”
  3. The Client is Always Right
  4. Make the Client Feel They Were Treated Properly by Their Previous Trainer
  5. Do Not Say Anything About Another Person
  6. Do Not Be the First Person to Make the BIG Statement
  7. Always Be Open-Minded
  8. Attitude, Responsibility, Knowledge, Desire, and Availability are Always Necessary to be Successful
  9. The Trainer Must Be Confident with Their Diagnosis and Skills. Their Confidence is Reflected Back and Perceived by the Client.

For more info check out this link:

https://mikereinold.com/13-lessons-i-learned-from-dr-james-andrews/

For more info from Dr. Tim Brown, check out the upcoming Surf Movement Master Class. Info below…


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